Design leader with range & receipts.
I bring together strategy, research, and operational practice to build the conditions for great experiences and great teams to thrive. I work best upstream: making sense of complexity, turning insight into direction, and creating the clarity that lets organizations move with purpose.
Making Complexity Navigable
Ecosystem Mapping & Experience Strategy for a Global B2B Platform
Transforming Employee Lifecycle Support
Global Employee Experience Strategy & Research
Turning the Process into the Product
End-to-End Design for Global Project Operations
Re-imagining the Employee Experience
Generative Research & Experience Strategy
Got a tricky problem that needs untangling? Get in touch at hey [at] hoien.ca